FAQs

Most asked questions

I received my order but i want to return it. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase , contact support and your return will be processed as soon as possible

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.If the timetime has passed you can contact support

How do i contact support?

If you have inquiries or need assistance, do not hesitate to chat with us;

We are available from Monday to Sunday between 9 am to 6 pm.

For other inquiries, call or WhatsApp +256759988005
from Monday to Friday between 9am to 6pm

To place an order, call us on +256759988005 or WhatsApp us on +256759988005 From weekdays ( 8am - 9pm ) , Weekends & Holidays (8am - 8pm )

When will I receive my order?

Delivery timeline within Kampala and surrounding areas takes 1-2 days

Upcountry deliveries may take 1-3 days

Ordering & Payment

How do i place an order?

Its so simple ,add products to cart,proceed to checkout,add your shipping details and confrim your order

Which payment methods do you accept?

We accept Airtel/Mtn Mobile Money Payments,Visa and Cash on Delivery for Individuals within Kampala

After sales

Do you offer product warranty?

Yes Please,And warranty is provided by our manufacturers and its always indicated in the product description

Do you offer Technical support?

You can always contact our support team for any kind of assistance

Refund

Do you have a return policy?

YES.Keep the product in its original packaging along with all documents confirming the purchase , contact support within 1-7 days and your return will be processed as soon as possible

How long does it take to receive my refund back?

After product is received at our store and checked and qualify for a return

It takes 2-5 days