1. Delivery Areas and Timeframes
We deliver nationwide across Uganda:
- Kampala and nearby areas: 1–3 days
- Upcountry: 2–5 working days
International / diaspora orders: we can arrange delivery outside Uganda on a case-by-case basis. Contact us by WhatsApp or email before ordering to confirm timelines, cost, and delivery method.
2. Delivery Options
Orders are delivered by courier to your specified address, with the option to pay Cash on Delivery if you prefer to pay when the order arrives.
3. Order Processing Time
Delivery timeframes begin from order confirmation, not order placement. For larger or big-ticket items, we may need to confirm stock or order details with you first; the delivery clock starts once that confirmation is complete.
4. Delivery Charges
Delivery charges, where applicable, are calculated at checkout or communicated directly for WhatsApp orders. Confirm whether this is accurate, or whether a flat rate / free-delivery threshold should be stated instead.
5. International and Diaspora Orders
For orders delivered outside Uganda, the customer is responsible for any applicable customs duties, import taxes, or clearance fees in the destination country.
6. Failed Delivery Attempts
We make reasonable attempts to deliver to the address and contact details provided. Please ensure these are accurate and that you or someone authorised is available to receive the order. Additional delivery attempts due to inaccurate details or repeated unavailability may incur extra charges.
7. Tracking Your Order
For an update on your order status, contact us by WhatsApp or phone at +256 759 988005, or by email at support@electromartug.com.
8. Contact Us
Email: support@electromartug.com | WhatsApp/Phone: +256 759 988005