Payment & Security Policy

1. Accepted Payment Methods

At Electromart Uganda, we aim to provide safe, flexible, and convenient payment options for all our customers. We currently accept:

  • Cash on Delivery (COD)
  • Mobile Money (MTN Mobile Money, Airtel Money)
  • Bank Transfers
  • Debit/Credit Cards (where applicable)

All payments must be completed and verified before order processing and delivery.

2. Payment Confirmation

  • Orders are only confirmed after successful payment verification.
  • For Mobile Money or bank transfers, customers may be required to provide proof of payment (e.g., transaction message or receipt).
  • Electromart Uganda reserves the right to cancel any order if payment is not completed within the specified timeframe.

3. Pricing & Currency

  • All prices displayed on our website are in Ugandan Shillings (UGX).
  • Prices are subject to change without prior notice.

4. Security of Transactions

We prioritize your safety and data protection:

  • Our website uses secure encryption (SSL) to protect your personal and payment information during transactions
  • We do not store sensitive financial details such as card PINs or passwords
  • Payments are processed through secure and trusted payment channels

5. Fraud Prevention

To protect both customers and the business:

  • We reserve the right to decline or cancel suspicious transactions
  • Additional verification may be requested for high-value or unusual orders
  • Any fraudulent activity will be reported to relevant authorities

6. Cash on Delivery (COD) Terms

  • COD is available in selected locations within Uganda
  • Customers are required to pay the full amount upon delivery before receiving the product
  • Refusal to pay at delivery without valid reason may result in restriction of future COD orders

7. Refunds & Reversals

  • Refunds (if applicable) will be processed via the original payment method
  • Mobile money refunds may take 24–72 hours depending on the service provider
  • Bank transfers may take 2–5 business days
  • Refund eligibility is subject to our Refund & Returns Policy

8. Customer Responsibility

Customers are responsible for:

  • Providing accurate payment details
  • Ensuring sufficient funds before initiating transactions
  • Keeping their payment credentials secure

Electromart Uganda is not liable for losses resulting from customer negligence.

9. Data Privacy & Protection

  • All personal data collected during payment is handled in accordance with our Privacy Policy
  • We do not sell, rent, or share customer financial data with unauthorized third parties

10. Contact Information

For any payment-related inquiries or issues, please contact us:

  • Phone/WhatsApp: +256 759 988005
  • Email: support@electromartug.com