1. Accepted Payment Methods
We accept the following payment methods:
- Card and mobile money payments via Pesapal, our licensed payment service provider
- Cash on Delivery (COD), paid in full when your order arrives
- WhatsApp orders with manual payment arrangement — for orders placed via WhatsApp, payment (typically Mobile Money) is arranged directly with our team before dispatch
2. Currency
All prices and payments are in Uganda Shillings (UGX).
3. Payment Security
Card and mobile money payments made through the Site are processed by Pesapal on its own secure payment infrastructure. Electromart UG does not receive or store your full card details.
4. Cash on Delivery
Payment must be made in full, in cash, at the time of delivery. We reserve the right to decline Cash on Delivery for certain high-value orders, or after repeated failed delivery or payment attempts, and to request an alternative payment method instead.
5. WhatsApp Orders
Orders placed via WhatsApp are confirmed once payment has been arranged and verified with our team. The order, payment, and delivery terms set out in our Terms & Conditions and Shipping & Delivery Policy apply equally to WhatsApp orders.
6. Failed or Declined Payments
If a card or mobile money payment fails or is declined, this is a matter between you and your bank or mobile money provider. We may cancel an order if payment is not successfully completed within a reasonable time.
7. Order Confirmation
For Pesapal payments, an order is confirmed once payment has been received and verified. For Cash on Delivery and WhatsApp orders, an order is confirmed once we have verbally or in writing confirmed the order details with you.
8. Contact Us
Questions about a payment can be directed to: Email: support@electromartug.com | WhatsApp/Phone: +256 759 988005