Welcome to Electromartug. These Terms and Conditions ("Terms") govern your use of our website and the purchase of any products.

Terms & Conditions – Electromart Uganda

Welcome to Electromart Uganda. By accessing and using our website, Please read them carefully before making a purchase.

1. General Information

Electromart Uganda is an online store based in Kampala, Uganda, offering electronics, home appliances, and general merchandise.

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a responsible adult.

2. Products and Availability

  • All products listed on our website are subject to availability

  • We reserve the right to limit quantities or discontinue products at any time

  • We strive to ensure all product descriptions and images are accurate; however, slight variations may occur

3. Pricing

  • All prices are listed in Ugandan Shillings (UGX)

  • Prices are subject to change without prior notice

  • Deliveries are free

4. Orders and Confirmation

  • After placing an order, our team will contact you via phone or WhatsApp to confirm details

  • We reserve the right to cancel or refuse any order due to:

    • Product unavailability

    • Incorrect pricing or listing errors

    • Suspicious or fraudulent activity

5. Payment Methods

We accept the following payment methods:

  • Cash on Delivery (COD)

  • Mobile Money

  • Bank Transfer

Payment details will be confirmed during order processing.

6. Delivery

  • Delivery is available across Uganda

  • Delivery timelines vary by location:

    • Kampala,Wakiso and Mukono: 1–2 business days

    • Upcountry: 2–5 business days

Please ensure accurate delivery details to avoid delays.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Returns Policy.

Customers are encouraged to review the policy before making a purchase.

8. User Responsibilities

By using our website, you agree:

  • To provide accurate and complete information

  • Not to misuse the website or engage in fraudulent activities

  • Not to attempt unauthorized access to our systems

9. Limitation of Liability

Electromart Uganda shall not be liable for:

  • Any indirect or consequential damages arising from the use of our products

  • Delays caused by circumstances beyond our control (e.g., transport issues, weather)

Our liability is limited to the value of the purchased product.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective once posted on this page.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Electromart Uganda
Kampala, Uganda
Phone/WhatsApp: +256 759 988005
Email: support@electromartug.com