At Electromartug, we are committed to protecting the privacy and security of our customers' personal data. This policy explains how we collect, use, and safeguard your information when you visit electromartug.com 
 
1. Data Collection
We collect personal information that you provide directly to us, including:
  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Mobile money numbers or partial card details (processed through secure gateways).
  • Transaction Data: Details about payments to and from you and products you have purchased.
  • Technical Data: IP address, browser type, and location data (collected via cookies).
 
2. Legal Basis for Processing
In accordance with the Data Protection and Privacy Act (2019), we process your data based on:
  • Contractual Necessity: To deliver the electronics you purchase.
  • Legal Obligation: To comply with Ugandan tax and accounting laws.
  • Consent: When you subscribe to our newsletter or marketing SMS.
  • Legitimate Interest: To improve our website performance and security.
 
3. How We Use Your Data
We use your information to:
  • Process and deliver your orders.
  • Manage payments and protect against fraudulent transactions.
  • Send you updates on your order status via SMS or Email.
  • Improve our product selection based on your browsing habits.
 
4. Data Sharing and Third Parties
We do not sell your data. We only share information with:
  • Delivery Partners: (e.g., local couriers) to fulfill your orders.
  • Payment Processors: Secure gateways for Mobile Money and Card payments.
  • Regulatory Authorities: When required by the laws of the Republic of Uganda.
 
5. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use SSL encryption for all data transmissions. In the event of a data breach, we will notify the Personal Data Protection Office (PDPO) in Uganda and you, as required by law.
 
6. Your Rights
Under the Data Protection and Privacy Act, you have the following rights:
  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request the deletion of your data (subject to legal retention requirements).
  • Right to Object: Stop receiving marketing communications at any time.
To exercise these rights, please contact our Data Protection Officer at support@electromartug.com 
 
7. Cookies
Our website uses cookies to enhance your experience. You can set your browser to refuse cookies, but some parts of the Site may become inaccessible or not function properly.
 
8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 7 years for transaction records under Ugandan tax law).
 
9. Changes to This Policy
We may update this policy periodically. The "Last Updated" date at the top of this page will reflect the most recent changes.
 
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please reach out to us:
  • Email: support@electromartug.com 
  • 256759988005